What is 12345 hotline?
All sub-districts, communities, functional departments, and public service enterprises are connected through this phone number to easily help you!
The 12345 Online is a non-emergency service channel. For emergency assistance within China,
please call the following emergency hotlines:
110 (police), 119 (fire), 120 (medical emergencies), or 122 (traffic accidents).
Services for Individuals
consultation for transportation, residence, living, medical services, employment needs, etc.
Services for Enterprises
consultation for registration and changing enterprises, application for social insurance registration, etc.
- I want to study cybersecurity in China and apply for a scholarship. How can I proceed?
- Hello, I'll visit Beijing from October 16 to 20 and plan to go to Jingshan Park on October 18. I read that tickets are free. Do I need to book in advance? Thanks!
- Hello, I want to extend my permanent residence permit. Do I need to make an appointment online first, or can I go directly to the relevant office? Best wishes.
Procedure:
No answer can be given promptly
Answer can be given by the operator
Call (+8610)12345
12345 Online
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Languages Available:
The services are available in eight languages including English, Korean, Japanese, German, French, Russian, Spanish and Arabic.